We strive to provide excellent customer service and ensure your satisfaction when you choose to camp at Edades Farms. However, we understand that situations may arise where you need to cancel your camping reservation or request a refund. Please review our refund policy below:
1. Reservation Cancellation:
- If you wish to cancel your reservation, please notify us as soon as possible. See table below for refund fees.
- Cancellations made within 6 days of the reservation start date may not be eligible for a refund, depending on the circumstances.
- We reserve the right to charge a cancellation fee, which will be deducted from the refund amount.
2. Refund Eligibility: Refunds may be granted under the following conditions:
- Campsite closures due to unforeseen circumstances, such as extreme weather conditions or natural disasters.
- Facility or amenity closures that significantly impact the camping experience and were beyond our control.
- Refunds will be assessed on a case-by-case basis and are subject to the discretion of management.
3. Refund Process:
- To request a refund, please contact Edades Farms via email or phone with your reservation details.
- Include relevant information such as reservation date, and the reason for your refund request.
- Refunds, if approved, will be processed within a reasonable timeframe using the original payment method.
4. Non-Refundable Situations:
Certain circumstances may make your reservation non-refundable, such as:
- Failure to show up for your reservation without prior notice.
- Violation of campground rules and regulations leading to eviction.
- Early departure from the campsite for personal reasons or change of plans.
5. Reservation Modifications:
- If you need to modify your reservation dates, please contact us in advance.
- We will make reasonable efforts to accommodate your request, subject to availability.
- Any changes to your reservation may impact the refund eligibility, depending on the specific circumstances.
- In the event of a no-show without prior cancellation notice, no refunds will be provided.
|Days before booking date||For Refund %||Rebooking|
|1 to 6 days||0||Anytime|
|7 to 14 days||50%||Anytime|
|15 and above||75%||Anytime|
Please note that this refund policy is subject to change and any modifications or updates will be communicated to you in advance. We appreciate your understanding and cooperation. If you have any further questions or need assistance, feel free to reach out through our contact form.